Last updated: 11/11/2025

1. Introduction

Welcome to Rebel Mummy Coaching (“I”, “me”, “my”). I care deeply about your privacy and want you to feel safe and respected when you visit my website http://www.rebelmummy.com, get in touch, or work with me through my coaching services.

This policy explains, in plain English, how I collect, use, and protect your personal information. I follow the UK GDPR, the Data Protection Act 2018, and the EU GDPR where applicable, so your data is always handled with care and integrity.

2. Who I Am

Business Name: Rebel Mummy Coaching

Business Owner & Data Controller: Lucy Case

Email: [email protected]

Business Address: Available upon request

3. What Information I Collect

Depending on how you interact with me, I may collect:

Personal details – your name, email address, phone number, and postal address (if relevant).

Coaching information – anything you choose to share during sessions, such as personal reflections, emotional wellbeing, or lifestyle details.

Technical data – things like your IP address, browser type, and how you use my website (through cookies or analytics tools).

4. How I Use Your Information

I use your information to:

* Deliver coaching sessions and support you on your journey

* Communicate about appointments, updates, or resources

* Keep accurate records for professional and legal reasons

* Improve my website and client experience

* Meet any legal or ethical obligations

I will never sell or share your information for marketing purposes.

5. Legal Basis for Processing

I process your data based on:

* Consent – when you choose to share information or sign up for coaching

* Contract – to provide the services you’ve requested

* Legal obligation – to meet record-keeping or safeguarding requirements

* Legitimate interest – to run and improve my business responsibly

6. How I Store and Protect Your Data

Your information is stored securely using password-protected and encrypted systems that meet UK and EU data protection standards.

Session notes and personal records are kept confidential and only accessible to me.

I keep your data only for as long as necessary to provide services and meet legal obligations.

7. Sharing Your Information

I only share information when:

* Required by law or professional duty (for example, if there’s a risk of harm)

* You’ve given explicit consent (for example, a referral to another professional)

* I use trusted third-party tools (like secure payment or scheduling systems) that meet strict confidentiality and data protection standards

8. International Data Transfers

If you’re outside the UK, your data may be processed here or in other countries. I take all reasonable steps to ensure your information stays protected under UK GDPR standards.

9. Your Rights

You have the right to:

* Access your personal data

* Ask for corrections or deletion

* Withdraw consent at any time

* Object to or limit certain processing

* Request a copy of your data (data portability)

To exercise these rights, email me at [email protected].

If you’re unhappy with how I handle your data, you can contact the Information Commissioner’s Office (ICO) at [https://ico.org.uk](https://ico.org.uk).

10. Cookies and Analytics

My website may use cookies and analytics tools to help me understand how visitors use it and to make improvements. You can adjust your browser settings to refuse cookies if you prefer.

11. Updates

I may update this policy occasionally. Any changes will appear here with a new “Last updated” date.

12. Contact

If you have any questions or concerns about how your information is handled, please get in touch via email at [email protected] or the contact form.